BluCore Warranty Claim

At Diadem Sports, we stand behind our innovative BluCore Paddle Technology with a lifetime warranty on the core of the paddle. This warranty covers core-related defects, such as dead spots, delamination, or any other issue relating to the core, allowing for a one-time replacement at no cost. This warranty is applicable to all of the U.S., including non-contiguous states like Alaska, Hawaii, and Puerto Rico. 

This warranty applies only to the original purchaser of a new paddle bought directly from the Diadem Sports website or from one of our authorized Diadem Sports retailers. For international purchases, all warranty claims must be handled directly through the retailer where the paddle was purchased. It does not cover normal wear and tear, damage caused by negligence, modifications, or the natural fading of graphics over time. Scratches, scuffs, chips, and nicks on the paddle face and edge guard are common with use and are not considered defects. If a paddle is replaced under our warranty policy, the replacement paddle does not carry a warranty. Diadem Sports has the sole discretion to determine whether a paddle is covered or not. 

To qualify for warranty service, the original purchaser must provide proof of purchase from an authorized retailer in the form of an invoice or receipt. If a receipt cannot be provided, a $20 shipping fee will be required. Upon payment, we will issue a return label for your paddle. Unfortunately, we cannot warranty the quality of products handled by distributors outside of our carefully selected network of partners.

In addition to the BluCore Lifetime Core Warranty, a six-month warranty covers manufacturing defects on the entire paddle, allowing you to submit a claim within six months from the date of purchase.

The BluCore Lifetime Core Warranty ensures you can play with confidence, durability, and performance. Our goal is to uphold the highest standards for our products, and we are committed to providing a quality experience for our valued customers. If you have any questions, our support team is happy to help you.

**If you do not get a response within 24hrs please check your JUNK FOLDER, or email info@diademsports.com and we can forward our response.**