Shipping Guide

Shipping  and Return Information


We make every effort to process and ship orders placed by the next business day.  We ship Monday – Friday.  With every order shipped via UPS the customer will receive an automated email with tracking information. All orders over 1 lb are shipped Via UPS.   Orders under 1 lb may be shipped using USPS First Class if selected.   If you have any questions prior or after placing your order please contact at info@diademsports.com for the fastest customer service.

 

Shipping and Handling Feesups-map1

  • At check out you may choose a variety of shipping options via UPS from Ground to Next Day Air.
  • The shipping price is automatically calculated based on your order weight, size, and location.
  • There are no handling fees.

 

UPS Ground Shipping

  • Available on order shipped to the contiguous US.
  • All items shipping from Boynton Beach, FL – transit times for Ground shown on map.
  • Expect item to be shipped the day after order is placed.

 

International Shipping

  • Please check our International Distributor map before making purchase.  We may have a retailer in your region.
  • International Orders may be placed directly through the website.
  • Customer is responsible for all  customs duties and taxes.
  • Deliveries take 2-10 business days depending on location and service selected.
  • Customers will receive an automated email with tracking information.  www.ups.com will provide tracking.

 


Returns and Exchanges

 

At Diadem Sports, we appreciate your business and strive to ensure your satisfaction. We are happy to accept all returns and exchanges on unused products in their original packaging (with tags) within 60 days of purchase. A pre-paid return label will be provided with orders over $100 for customers located in the continental U.S.  When returning or exchanging, you can insert a note with the reason for your return as well as any exchange instructions.

To process your return/exchange please ensure the following conditions are met.

  • All apparel is unused and in the original plastic bag.
  • All string is unopened and undamaged.
  • All accessories are in the original packaging and undamaged.

 

A restocking fee is applicable at the discretion of Diadem Sports.